Returns and Refunds

At Twinxie Girl, the customer is at the centre of everything we do, since formulation, unpacking experiences and complete satisfaction with our products and services. We believe in the quality of our products and we want our customers happy with their purchases. That is why we have a 100% satisfaction guarantee policy.

Although we have high quality standards, we know that things don’t always go to the plan. So, if for any reason you are not happy with your purchase, please contact us at hello@twinxiegirl.com.au and we will quickly sort everything for you.

Twinxie Girl is not liable for any individual reaction to any ingredient used in our products. Please remember to read the labels and ingredient lists within each product carefully. If you have a specific allergy or sensitivity, do not use ingredients that may trigger a reaction. An allergy patch test is always recommended specially if there is any doubt or history of skin reactions. Discontinue use if a reaction occurs.

If for any reason you are not satisfied with your product, being a damaged, faulty or incorrect product, or you changed your mind, we will offer you a refund or a replacement if you contact us within 30 days of your original order date. Any claim after this period will be investigated and may not be accepted.

If you’d like to make a request for a refund or a replacement, please email hello@twinxiegirl.com.au with your order number (which can be found in you order confirmation email), the item(s) that you would like to return, and the reason for the return.

One of our friendly team members will reach out to you as soon as possible to arrange the return and or replacement.

If you received a damaged, faulty, or incorrect product, Twinxie Girl will cover the cost of the return or replacement. However, if your request is due to a change of mind, you will cover the cost of the return.

When returning products, please keep your proof of return (your tracking number) in the event the parcel goes missing in transit.

Requests for returns and exchanges should be made within 30 calendar days of the original order date and the product(s) must be substantially unused. Please note that the processing time of returns or replacements requests could take up to 21 business days.

Once the return is processed and approved, you’ll be automatically refunded on your original payment method. Please remember financial institutions may vary in time to process refunds.

 

CANCELLATIONS

Should the need arise to cancel an order after you've placed it, we’ll do our best to accommodate your request. Order cancellation is a time-sensitive action, so please email us as soon as possibly at hello@twinxiegirl.com.au and we will see what is possible to do.